Rebecca had a wardrobe clearout recently, and I sold some of her old bits and bobs on ebay. She has a pile of tops that have never been worn, so I stuck one of her tops up.
Some woman in Portsmouth bought it, she sent the money promptly and I posted the top off and left her positive feedback. The top arrives with her, she mails me and says it is too small and would I honour a refund, she claimed the top would not even fit her daughter who is 9 years old. The top was clearly marked size 8, I have no idea why the woman bought it. She had not left me feedback yet, so if I didn't honour the refund I would get negative feedback. I went through some of the past items she had bought, there was a pair of size 16 pyjamas, a size 14 top, size 14 trousers.
Now the dilemna was should I risk the negative feedback and not honour the refund, or just honour the refund. I did in fact honour it, but it annoyed me doing so. What would be great would be if you could block feedback someway until a third party looked in to it, this third party (ebay guardians I will call them) looks at the evidence, comes to the conclusion that this woman bought the top in error, and forces her to sell it on. You wouldn't get a refund in a normal auction if you bought something in error.